Cancelation Policy & Terms

Please Read Over with Care.

PAYMENT DETAILS

• A minimum non-refundable deposit of $500 is required to secure your place at our retreat in Costa Rica. You may choose to pay the full amount at the time of booking, or use the payment plan offered. When you sign up, you will receive an email with a link enabling you to pay the remainder of the balance any time. The balance is due 30 days prior to your retreat’s start date.

• If the remaining amount is not yet paid by the 30th day prior the start date, we will understand that you no longer wish to join the retreat, your place will be cancelled and the deposit forfeited. To avoid this, just keep in touch! Email Dallis at fullyaliveagainapp@gmail.com and explain your situation so that we can assist you and find a solution together.

• We can facilitate a different payment structure, e.g. with 5 installments - email Dallis at fullyaliveagainapp@gmail.com

CANCELLATIONS

1. 31+ days from the retreat start date: The deposit is half refundable. If you have already paid the full fee, you will receive a refund minus half of the deposit

2. 20-30 days from the retreat start date: The full deposit at this stage is non-refundable and cannot be transferred to another date.

3. 19 days from the retreat the full retreat payment is subject to be non refundable as we have lost the ability to re-sell your spot. 

Get in touch early if you need to cancel for whatever reason. We will do our best to re-sell your place, which we have a better chance doing if you let us know as soon as possible. If we are able to resell your place, we will be more than happy to give you a refund from the full amount paid, minus the non-refundable $500 deposit. 

Full refunds cannot be made:

1. If your transport (train/air etc.) is cancelled

2. No-shows, i.e. you don’t cancel and you don’t let us know that you won’t be attending, or if you cancel at such short notice that we are unable to re-sell your place

3. Any illnesses —> please purchase appropriate travel insurance to protect your investment

We reserve the right to cancel the retreat for any reason. This would only happen in exceptional circumstances resulting us not being able to offer the retreat as advertised, or if the minimum number of participants to run the retreat is not met, or in case of Force Majeure. Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full GBP amount you paid us in respect of the workshop / retreat. We cannot be hold liable for any expenses which you may have incurred, such as travel, holiday days or exchange rate losses.

IMPORTANT: We ask that you please do not travel if you have tested positive for Coronavirus or any other infectious illness. Please keep yourself, us and our fellow participants safe by staying at home if this happens. Please take out travel insurance that offers appropriate coverage to avoid any financial difficulties if this happens. 

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We very much recommend that you purchase travel insurance! It’s best to be prepared for any eventualities that might happen. Travel insurance will protect you if you need to cancel within 30days of the retreat and you’ll be able to recover your financial investment (dependant on the insurance you purchase), hence avoiding or at least, easing the disappointment of having to miss the retreat.

By having completed the booking and paid the deposit, you acknowledge that you have read and understood both of these policies (we’re trying to make these less dull to read!). Cancellations are rare, but it’s good to be familiar with these rules.

Retreat Terms And Conditions

EARLY CHECK-IN - LATE CHECK-OUT:

Please notify us in advance of any need to arrive early or leave late. We’ll look to accommodate your schedule as much as possible, just get in touch with us to discuss.

SMOKING POLICY:

The retreat is located in a remote, country-side jungly setting, therefore the accommodation, its surroundings and the rooms are strictly non-smoking. Being a wellness retreat, we’d prefer no smoking. We will, however, have a designated area for those in need; so just contact Dallis upon arrival and she will figure out a place where this is possible. She is also getting the lay of the land for the first time during this retreat. 

ALCOHOL:

This being a wellness retreat we will not be serving any alcohol on the premises. However this is your very own experience, and as we advice to stick with our juices and smoothies you are free to do as you please. Be free and be happy, but we ask you are respectful of others and keep it in moderation. 

ALLERGIES AND DIETARY REQUIREMENTS

We require that you tell us in advance about any dietary issues / requirements / needs that you may have, in order to be able to cater for your needs. We will not be able to meet your requirements if you do not communicate it to us at the time of your booking or at least two weeks prior to the retreat start date. Thank you for your understanding. We will be following the Medical Medium guidelines: Top No foods, plus no chocolate or vinegars.

SILENCE

This is not a  silence retreats. Having said that, the retreat’s primary goal is to find calm and peace within, with the help of wonderful practices and tools and the surrounding nature. We’d like to ask for retreaters to respect each other’s space by making sure volume is kept mindful at all times. Please do indulge in conversations with everyone, but also allow those who primarily seek quiet, to enjoy their quiet time. :)

WEATHER

Whilst we’ll do whatever we can, including doing as many sun dances in advance as possible, we cannot guarantee sunny weather! We are traveling to a rain forest. Sunny days are common, but rain can surprise us. There are plenty of things to do inside in our free time, so you’ll be well taken care of, even in the possible rain.